INFO

Info

OPEN

The hostel is open all year.

RECEPTION

Reception is open 8-10am and 5-10pm 7 days a week. 

HOSTEL CHECK-IN/CHECK OUT

Check in – anytime between 5pm-10pm on day of arrival. If you think you may arrive after 10pm just give us a bell as we can sort something out.

Check out – by 10am. Please be aware that Ballater Hostel closes to all guests between 10am - 5pm for cleaning (unless you are staying more than one night in which case you'll be able to gain access from 4pm on your second night onwards). Please help us to maintain our high standard of cleanliness by vacating the hostel between these times.

PAYMENT

We accept cash, card, bank transfer and cheque (please note bank transfers and cheques must be paid in advance).

DEPOSIT

A non-refundable deposit of 10% of the booking total is required to secure the booking. Until this has been made the booking is not secure.

INDIVIDUAL CANCELLATIONS

For any booking, other than a Book Every Bed booking, if the booking is cancelled less than 2 days before arrival then a charge equal to the first night of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

BOOK EVERY BED CANCELLATIONS

For Book Every Bed bookings our cancellation charges depend on the notice period given:
No. of days before arrival:
63 or more days
49-62 days
35-48 days
21-34 days
21 days or less
Cancellation Charge Payable:
10% of total cost 
30% of total cost 
50% of total cost 
70% of total cost 
100% of total cost

CHILDREN

Infants under 3 are welcome and can either share existing bedding, utilise our travel cot (free of charge) or have their own bed – please note if this latter option is chosen full adult rate will be charged.

Children aged 3 and over are subject to the full adult rate.

PETS

Sorry, Ballater Hostel does not accept pets.

WiFi

Free WiFi available throughout the ground floor of the hostel.

SMOKING

In accordance with the law there is no smoking permitted anywhere within the property.

PARKING

Unfortunately we have no dedicated parking. By all means please pull up to unload but then please move any vehicles to either Albert Road, Bridge Street or there is a large free car park just off Church Square (behind the church – 3 min walk).
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